Title: Googles Usability
Convener: Eric Sachs
Notes-taker(s): Sha-Mayn Teh
- demo of the two-tab approach
- demo of the identity selector
- discussion of multiple identities
Benefits: * Higher signup rates for new users and higher return/login rates by existing users
- Lower customer support costs for handling problems with accounts
- Improved account security by leveraging the security features and scale of large identity providers like Yahoo, Google, Microsoft, AOL, etc.
- Users obviously also benefit from the improved user experience that can be achieved with OpenID. Audiences recognize the demo is a long-awaited activity by the OpenID community.
Q: If a gmail user input his email address and password as in legacy way, can the user login successfully via openid? A: Yes, and we provide a training page to notify the user that next time he can simply choose the second login tab.
Q: Can the order of the listed nascar icons change? A: Yes, each RP site will customize its desired list.
Q: How was the website built, and how much lines of code were needed? A: The website was built by taking a popular e-commerce website package, OpenCart, and then extending the login system with a new login-box to support OpenID, as well as adding the necessary backend support. Several thousand lines of code.
Q: Will Google be making the code open source?
Q: Will this work for non-listed IDPs?
A: Yes, end users can input email or openid of non-listed IDPs.
Q: Have you tried css history for remembering accounts?
Multiple identities (Chris Messina)
- How a user can identify in a way that is meaningful to themselves
- Email/password works fine, but when they take creddentials to other sites
- Using photos works well in browsers and mobile devices
- Concept of incognito window - could you also have identity windows?
- how to work well with multiple accounts?
- Browser takes over OS. user selects accounts and authorizes the browser to take over for this session
- Identity at browser level: incognito mode or use one of multiple identities
- Different profile photo shown on login page when you type in the email
- Shows account picker on signed out page
Branding of the Plus sign
- Is it sufficient to have a plus sign for users to know that they should add an account if there are none yet? No better icon so far.
- If there is just one text box people think it's a newsletter signup, but people blindly respond to two text boxes (user/password)
- add mouseover to the plus sign "add a new account"
- Express login will become a competitive advantage
Q: How about showing both tabs on the same page?
A: We've tried many permutations (email, password/no password, buttons). People don't read, they get confused and do nothing
Q: Comment on passpack: tool that will fill in the password field for you. Why not do something similar?
A: Login box should work for IE5 with no plugins
- shows you what you should be clicking, so you notice the 2nd tab tested against people who never used a google account, 30% of users noticed the tab and recognized the yahoo and aol buttons
Q: Reducing Nascar buttons
A: Using xAuth
- if you go to a site that you've never visited and something shows up about them, it scares them (facebook does it anyway)
Q: Clicking plus button on one website
- how to make it work across sites?
- enterprises want to make it easy for their employees to log in in many places
- Single log out is a hard problem. Make it an advantage/feature
- Removing the box should mean i want to clear myself
Q: How do people react to training?
- 60% need 1 training, 30% need 2, 10% need 3. Generally positive response.
Q: What about non-openid accounts in the selector?
A: There's nothing in the UI is specific to openid
Q: What about personalized bookmarks? Drag your identity from the browser into the site
Q: What about making 2nd tab the default? A: from the sites that tested it: all sites switched to first tab until 70% With 3 idps (AOL, Yahoo, Google) looks like they can easily reach 70% Hard to do AB testing on same site.