Customer Support for Personal Data Stores
From IIW
Session Topic:Customer Support for Personal Data Stores
Tuesday 2G
Convener: Adrian Gropper
Notes-taker(s): Kris Alman
Tags for the session - technology discussed/ideas considered:
- Personal Data Stores
- Sovereign Personal Data Stores
- Sovereign Identity
- Accountable Identity
Discussion notes, key understandings, outstanding questions, observations, and, if appropriate to this discussion: action items, next steps:
Reasons to have:
- Presume sovereign PDS: no privacy policy (along with hosted which assumes a privacy policy)
- Security at rest and in transit
- Help desk essential
- Registration
- Use
- Update
- Credential reset (could be biometric, proxy—such as trusted agent)
- Backup/Restore
- Feedback for product improvement
- Policy education about external connections
- Technology of limited proxy to support agent (i.e. don’t want to share passwords with tech support; this is intended to maintain legal accountability of ID credentials)
- What is business model to pay support agent?
- Infrastructure for access by licensed professionals
