Customer Support for Personal Data Stores

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Session Topic:Customer Support for Personal Data Stores

Tuesday 2G

Convener: Adrian Gropper

Notes-taker(s): Kris Alman

Tags for the session - technology discussed/ideas considered:

  • Personal Data Stores
  • Sovereign Personal Data Stores
  • Sovereign Identity
  • Accountable Identity

Discussion notes, key understandings, outstanding questions, observations, and, if appropriate to this discussion: action items, next steps:

IIW18 Tu2G.png


Reasons to have:

  • Presume sovereign PDS: no privacy policy (along with hosted which assumes a privacy policy)
  • Security at rest and in transit
  • Help desk essential
  • Registration
  • Use
  • Update
  • Credential reset (could be biometric, proxy—such as trusted agent)
  • Backup/Restore
  • Feedback for product improvement
  • Policy education about external connections
  • Technology of limited proxy to support agent (i.e. don’t want to share passwords with tech support; this is intended to maintain legal accountability of ID credentials)
  • What is business model to pay support agent?
  • Infrastructure for access by licensed professionals