UX Hacking the Personal Data Dashboard
UX Hacking the Personal Data Dashboard
Convener: John Wunderlich
Notes-taker(s): Giles Watkins
Tags for the session - technology discussed/ideas considered:
Discussion notes, key understandings, outstanding questions, observations, and, if
appropriate to this discussion: action items, next steps:
Problem statement – wonderful having all your info and under your control – especially if you are a
geek. However, most people don’t want the depth and complexity of a comprehensive ‘engine
management system’. We need something simple, with ‘levers’(or pedals !) to be able to control the
What sort of visual cues do we need ?
What would make it usable / contagious for people outside of the identity community?
- Sharing research from Bitcoin and Wallets
- Progressive disclosure has been an emerging concept
- Taking a step further – ‘decision-based’ disclosure
- Perhaps taking learnings from the ‘Gaming Horizon’ concept
- Best UX is the one that doesn’t exist…..
- Don’t want a generalised permission dialogue
- Need it built into the decision / workflow
- Better to deconstruct the dashboard
- Eg typical LMS – replicates things they already have (eg calendar, to do list etc)
- Why not put that information into the places they already go
- But its useful to have a ‘contextual dashboard’ – eh when I am driving, its useful to know
whats going on with the car….
- There probably IS a case for a ‘persona data dashboard’ – because nothing exists right now,
and there are an increasing number of complexities springing up
- Now taking first person information and putting it into third person contexts
- Making it ‘easier’ often means giving everything away – with no control…..
- GDPR brings some of this into a legal context
- Is there something between the dashboard and the third party that provides control over
what gets shared and with who
- There are some existing technical standards (eg calendars) but where are there not
- Not a technology problem….. More about how we get the existing world to adapt to and
adopt the new principles about first person control
- So maybe we need a protocol that says APIs can push information into the dashboard, but
can’t pull information from the dashboard into third party systems
- Do we need systems that can put certain information into dashboards / calendars, but have
links to where more detailed information can be found (which needs to be permissioned)
- Dashboard / authorisation as a service – two different things…..
- People are not going to go to the dashboard everyday (probably)
- But would want to have episodic / contextual views
- No such thing as an ‘intuitive interface’
- So, how do we create something that is going to make ‘general sense to the general user’ ?
- Need to integrate AI with contextual view, to create a time-based push of information
- Would be useful if the AI could look at data usage and ask you questions about what you are
sharing and whether you still want to
- Is this possible outside of the large players (Google, Apple etc) – is the Network effect too
dominant. Or, are we just going to create another dominant player?
- Would this be possible with personalised AI, personalised search and a personalised
- If the big players always have to ask permission for the data / access to it, then we can
break the cycle of their network learning effect
To draw the discussion together - What does a dashboard / service need to give us ?
- We are going to need a ‘magical undo’ function – to pull back previous decisions
- We will need ability to know ‘what have I shared’?
- We also need to know ‘what WILL I share’?
- We need to work out whether we are creating a UX to ‘educate’ or to meet a ‘demand’ from
- Too big a problem to try and educate every citizen to drive adoption
- We need to work out how to get a ‘band of competitors’ to collaborate on working out
common standards/approach to this problem and push it out to citizens
- Possibly like the OIX model…..
- Perhaps we could develop some sort of algorithmic / questionnaire based way of learning
what a specific citizens ‘attitude to Privacy’ is…. Not everyone is equal….
- There is a looming problem with the potential to feed a lot of really detailed and sensitive
information into a ‘black box’ that start processing it with algorithmic learning without
proper standards and controls
- It will be hard to roll-back from a bad situation like that
Recommendation – people should try and read the recent posts from Adrian Colyer (website –
https://www.themorningpaper.com ) – discussing the problem with Git…. We need a better understanding
of how human beings learn and design around that
Maybe the learning from this session has been (apart from the obvious, that this is a hard problem
to solve!) – if the back-end systems aren’t already based on ‘human centric’ design, then we will not
be able to put a human centric ‘dashboard’ on top.
It is going to take some collaboration, probably by competitors, to create some usable and standard
approaches to the problem.
John to consider the themes arising and what might be a useful way to continue the debate.